Ejaroo allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that Will be enforced to protect both renter and owner alike. Each listed car and its confirmed on our site will clearly state the cancellation policy. Renters may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A owner will be able to see the number of reservations a renter has Cancelled over the previous 12 months when the renter submits Booking request.
For a full refund of base fees, cancellation must be made a full 24 hours prior to local trip start time (or 3:00 PM if not specified) on the day of trip start. For example, if the trip starts on Friday, cancel by Thursday of that week before trip start time.
If the renter cancels less than 24 hours before trip start, the first day is non-refundable.
If renter decides to end the trip prematurely, then the base fees for the days the car is not rented out 24 hours after cancellation is refunded.